Complaints policies and procedures

St Paul’s School and Early Learning Centre is committed to fostering a supportive and respectful environment for our students, staff, and community.

We understand the importance of addressing concerns and grievances promptly and fairly. Our complaints process can be used by all members of our community; parents and carers; students and staff.

If your concern relates to child sexual abuse or neglect, contact one of our Student Protection Officers immediately. Their details can be found here

Wherever possible, we encourage concerns to be resolved at the point of contact. This may be your child’s classroom teacher in the Junior School, Tutor in the Secondary School; or the staff member or colleague that has caused you concern.

If you have been unable to resolve the concern at this level, we encourage you to reach out to the appropriate Supervisor, Curriculum Leader, House Leader or Director of Junior School. If you are unsure who that person is, our receptionists will be able to assist you. They can be contacted on 07 3261 1388.

If your concern has still not been resolved, please contact our Complaints Officer on 07 3261 1388 or complete the form below.

Complaints Management in Anglican Education Guidelines and Procedures V1.0

Complaints Management in Anglican Education Policy V1.0

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